We are committed to establishing a strong partnership with your teams, centered around the principles of open and transparent information sharing. Through these conversations, we aim to gain a deeper insight into your infrastructure and the obstacles you encounter. As a valued customer of our Business support, you will have access to a toll-free telephone number, which can be utilized alongside other communication channels. Additionally, our technical Business Support team can be reached through the convenient ScoobyMedia Control Panel for any assistance you may require.

We have established various protocols to guarantee expedited processing of requests for critical production environments compared to lower support levels. As a result, your requests take precedence over those at the Standard and Premium support tiers. In the case of non-urgent maintenance tasks that are planned in advance, we will strive to provide you with advance notification whenever feasible, allowing you to effectively manage your services.

Are you encountering any technical difficulties or do you have any inquiries regarding our solutions and their pricing? By utilizing our Business support, you will have the opportunity to maintain communication with a group of committed engineers who strive to provide the best customer experience possible. Collaborating with your teams and our experts, we will offer guidance on your infrastructure and create comprehensive action plans as well as continuous improvement plans.